FAQ
1. Products
Q: What types of bags and luggage does Furniza offer?
A: We offer a diverse range of bags and luggage, including carry-ons, checked luggage, duffel bags, backpacks, and tote bags, designed for various travel and lifestyle needs.
Q: Are Furniza bags and luggage durable?
A: Yes, all of our products are made with high-quality materials that ensure durability and long-lasting performance, even with frequent use.
Q: How do I care for my Furniza product?
A: Please refer to our Care & Instruction page for detailed care guidelines for each type of product. Proper care helps extend the life of your bags and luggage.
2. Ordering & Payment
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Please see our Payment Policy for more details.
Q: Can I change or cancel my order after it’s been placed?
A: If your order hasn’t been shipped yet, you may change or cancel it. Please contact us as soon as possible at support@furniza.shop or call +1 2138661746. Orders that have already been dispatched cannot be canceled.
3. Shipping
Q: Where do you ship, and how much does it cost?
A: We provide free shipping on all orders within the United States and the United Arab Emirates. There are no additional shipping charges or hidden fees.
Q: How long does it take to receive my order?
A: Orders are processed within 1 to 3 business days (Monday to Friday) and typically delivered within 7 to 15 business days. For more details, please check our Shipping Policy.
Q: Can I track my order?
A: Yes, once your order has been dispatched, you will receive an email with tracking information to monitor your shipment’s progress.
4. Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be in new, unused condition with all original packaging and tags. Please see our Return & Refund Policy for full details.
Q: How do I return or exchange an item?
A: To initiate a return or exchange, please contact our customer service team at support@furniza.shop with your order number. We will provide you with further instructions.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the item is damaged, defective, or incorrect. In such cases, Furniza will cover the return shipping costs.
5. Product Care & Maintenance
Q: How do I clean and maintain my Furniza bag or luggage?
A: For cleaning, we recommend using a damp cloth with mild soap. Avoid harsh chemicals, as they may damage the material. For detailed instructions, visit our Care & Instruction page.
Q: Are Furniza products waterproof?
A: While many of our bags are water-resistant, they are not fully waterproof. We recommend using protective covers for prolonged exposure to heavy rain or moisture.
6. Other Questions
Q: How can I contact Furniza's customer service team?
A: You can reach us via phone at +1 2138661746 or email at support@furniza.shop. Our team is available Monday to Friday, from 9:00 AM to 5:00 PM PST, and we’re here to assist with any questions or concerns.
Q: Do you offer gift cards?
A: Yes, we offer electronic gift cards that can be purchased on our website. They are perfect for gifting and can be used for any product on our store.
Q: Can I personalize my luggage or bag?
A: Currently, we do not offer customization services. However, we are continually expanding our product range and may offer this option in the future.